Refunds

The one-time system purchase and onboarding fee is not refundable, because your system is built, configured and set up for you using the information you provide and work begins immediately on receipt of payment. Subscription payments already made are not refunded either.

This is clause 3 of the Alive24 Purchase Terms, which you read and accept before paying.

There is no minimum term. To cancel, give at least 30 days' notice before the start of your next billing period.

If you give notice with less than 30 days left in your current period, the next period is billed in full as your final period. You keep full access, website hosting and support until that final period ends.

Example: you are billed on the 1st of each month and give notice on 24 October. November is your final month, and everything stays on until 30 November.

We do not charge or refund part-periods (no pro-rata).

When your final period ends, your back office, website hosting, domain connection, forms, bookings and AI tools all stop together.

Nothing above limits any right you have under consumer laws that cannot lawfully be excluded. Where such a right applies, our liability is limited, to the maximum extent permitted by law and at our election, to re-supplying the affected service or refunding the portion of the fee attributable to it.

If any part of your system does not work as described, tell us and we will fix it. Setup support is included through your launch.

Most concerns come from a step in the launch path not being completed, and we can resolve those with you directly.

If you miss your handover session we will contact you to arrange a new time. No part of the fee is refundable for missed sessions.

See the pricing page for the complete current price and inclusions.

Any payment-processing or selected third-party service charges are managed under that provider's own terms.

Watch the full demo, complete a free Solomon assessment or book a live business demo first. We would rather you were certain than disappointed.

Questions before you pay: use the Contact link in the footer and ask Solomon.