AI Sales Chat and Customer Service Live Chat Software Built for Small Business
Alive24’s customer service live chat software answers questions, qualifies visitors and guides them toward the right next step 24/7—then adds every useful conversation to your CRM, creates the follow-up and brings in a real person when they’re needed.
- Answers instantly
- Knows your offers
- Sounds like you
- Qualifies leads
- Updates your CRM
- Creates the follow-up
- Hands over when ready
- Answers after hours
- Explains your packages
- Guides the right next step
- Books the call
- Nothing left unanswered
Is this you?
Why a Basic Web Chat Box and Missed Enquiries Cost Small Businesses Real Jobs
All three have the same problem: the conversation that decides the sale happens when nobody is free to have it properly.
You are the entire sales team
Every email, message and website question lands on you—even while you are working, delivering a session, driving or trying to sleep.
Your current chatbot knows almost nothing
It answers basic questions but cannot understand the complete business, recognise the client journey or connect the conversation to what happens next.
You’re paying someone without knowing what they’re doing
A partner, friend or salesperson handles enquiries, but you cannot easily see the conversations, follow-up, lead quality or results.
AI Sales Chat walkthrough
Watch the Customer Service Live Chat Software Qualify a Visitor, Quote Real Prices and Book the Job
Watch one conversation start on a page, get answered properly, get qualified, land in the CRM with a follow-up task—and hand over to a person when it matters.
- A visitor opening the chat
- A natural, business-specific answer
- The right questions being asked
- A package or service explained
- The correct page recommended
- Contact details collected
- Lead quality identified
- The conversation entering the CRM
- The lead placed at the right stage
- A follow-up task created
- The owner notified
- A live-person handover with full context
Prefer to speak to someone? Book a Live Walkthrough
Are you currently doing this?
Every missed question can become a missed client.
People compare a few businesses in a few minutes. The one that answers properly—at the moment they ask—usually gets the conversation. A web chat box that only collects an email address rarely does, and a bolt-on website chat app that knows nothing about your services cannot help either. The best web chat software answers from your real business, not a script.
When the question arrives
- Being unavailable while working with clients
- Enquiries arriving late at night or at weekends
- Slow responses letting leads go elsewhere
- Answering the same questions over and over
What the chatbot does instead
- Robotic replies that embarrass the business
- Answers that are simply wrong or vague
- Retraining separate chat software constantly
- Updating the bot whenever a price or page changes
What it costs to keep running
- Subscription tiers for more conversations
- Paying extra for the features you actually need
- Another separate tool just for live chat
- Paying a person to repeat basic answers
Where the conversation ends up
- Transcripts that never reach the CRM
- Details retyped by hand, or lost
- Time wasted on poor-fit enquiries
- Follow-up that depends on somebody remembering
You can stop being the only person who can answer. The whole conversation can live in one place.
Introducing
AI Sales Chat + Follow-Up inside Alive24.
It works from the business information already approved inside Alive24—so it answers like somebody who knows the offer, the prices and what usually happens next.
Prefer to speak to someone? Book a Live Walkthrough
Answers instantly
Knows your offers
Sounds like you
Qualifies leads
Updates your CRM
Creates the follow-up
Hands over when ready
Answers after hours- Explains your packages
Guides the next step- Books the call
Shares approved prices- Asks the right questions
- Never a dead end
- Notifies you properly
- Keeps the context
- Nothing left unanswered
- One connected conversation
Answers instantly
A real answer in seconds, at 9pm on a Sunday, while you are on a job.
Sounds like you
Your voice and tone, so the conversation feels like your business.
Qualifies leads
Asks the questions you agreed and works out what the visitor actually needs.
Updates your CRM
The lead, the details and the conversation land on one record.
Creates the follow-up
The next action is recorded instead of depending on somebody’s memory.
Guides the next step
The right page, booking, proposal, quote or payment—never a dead end.
Notifies you properly
You hear about the conversations that genuinely need you.
Hands over with context
A person can step in already knowing what has been asked.
One system, not another bill
Part of Alive24 instead of another chat subscription and tier.
- Answers instantly
- Knows your offers
- Sounds like you
- Qualifies leads
- Updates your CRM
- Creates the follow-up
- Hands over when ready
- Answers after hours
- Explains your packages
- Guides the next step
How it works
It understands the business, answers naturally, qualifies the visitor, connects the next action and updates Sell.
One clear process, five stages. Click through to see exactly what the chat uses and what it connects to.
You voice-note one thing…
“Answer questions about my services and packages using my real prices.”
One voice note — your sales conversation behaves exactly the way you asked
Step 1 · It understands the business
It understands the business
Alive24 uses the approved website, offer, pricing, sales and business information already connected within the system.
- Website content
- Services and packages
- Approved pricing
- Common questions
- Sales process
- Booking options
Then the conversation, the lead, the next action and the person who takes over all agree—without another chat tool in the middle.
Solved, in one place
Meet the customer service live chat software that is already part of your business.
Alive24 Sales Chat is web chat software that works from the business information already approved inside Alive24. It understands what you offer, who it helps, how packages work, what clients ask and where each visitor should go next—and you tell it how to speak, what to ask and when to involve a person in normal language.
Your sales chat
Answers properly. Qualifies fairly. Connects everything.
Voice note → Website content updated
Your website content
Answers come from the pages, services and explanations you have already approved.
Your prices
It can share the pricing you have connected—rather than guessing a number.
Your common questions
The questions you answer every week are answered instantly and consistently.
Your sales process
It follows the path you use to take somebody from question to next step.
Your booking options
It can point people to the call, session or appointment that actually fits.
Your relevant documents
Approved sales information can support the answer instead of a vague reply.
Your client journey
It knows what usually happens next, so the conversation keeps moving.
Your voice and tone
It sounds like your business, not like generic chatbot software.
Your rules
You set the questions, qualification and when a real person should step in.
Prefer to speak to someone? Book a Live Walkthrough
Built for real businesses
It learns how your business sells—not just how chatbots work.
The questions differ; the outcome is the same — a captured, qualified, actioned lead.
Massage therapist
Personal trainer
Beauty and skin therapist
Yoga and pilates teacher
Naturopath and nutritionist
Counsellor and psychologist
Physio and chiropractor
Health coach
Massage therapist
Personal trainer
Beauty and skin therapist
Yoga and pilates teacher
Naturopath and nutritionist
Counsellor and psychologist
Physio and chiropractor
Health coach
Electrician
Plumber
Builder and carpenter
Landscaper and gardener
Painter and decorator
Cleaner and home services
Handyman
Property and rental operator
Electrician
Plumber
Builder and carpenter
Landscaper and gardener
Painter and decorator
Cleaner and home services
Handyman
Property and rental operator
Website designer
Social media manager
Business coach
Business consultant
Marketing consultant
PR consultant
Bookkeeper
Accountant
Virtual assistant
Copywriter
Brand and graphic designer
Photographer and videographer
Course creator and tutor
Maker and product seller
Mobile and local operator
Website designer
Social media manager
Business coach
Business consultant
Marketing consultant
PR consultant
Bookkeeper
Accountant
Virtual assistant
Copywriter
Brand and graphic designer
Photographer and videographer
Course creator and tutor
Maker and product seller
Mobile and local operator
Trades
Callout fees, service areas, availability tonight, and a booked job with a deposit paid.
Wellness practitioners
Session length, price, what to expect first visit, and a booked appointment with intake sent.
Coaches
Program structure, cost, commitment, then a discovery call booked in your real calendar.
Consultants
Scope, day rates and process, filtering out enquiries that were never in budget.
Makers
Lead times, commission pricing and shipping, plus a captured order enquiry.
Small agencies
Service explanations, minimum engagement and a qualified proposal request.
Tell it what you want in plain language
Tell your sales chat what you want—in normal human language.
Describe how it should speak, what it should ask and where it should send people. No separate chatbot system to learn.
“Ask visitors what service they need, where they are located and when they want to start. Send qualified landscaping enquiries to the quote form, and only notify me when somebody is ready to book a call.”
- Ask visitors what service they need, where they are located and when they want to start
- Send qualified landscaping enquiries to the quote form
- If someone is unsure which wellness package suits them, ask these three questions and recommend the best starting point
- Only notify me when the person is ready to book a call
- Notify me if there is a question you cannot answer
- Keep the tone warm, plain and direct
- Never promise a delivery date
- Always confirm the service area first
- Explain the package inclusions before the price
- Offer the discovery call to consultants
- Mark someone hot if they ask about starting this month
- Create a follow-up task if they leave without details
- Point course questions to the course page
- Hand over to me if they ask for a custom scope
What that normally means
- Another chatbot dashboard to learn
- Answer scripts written by hand
- Flow charts rebuilt after every change
- Prices retyped into the bot
- A separate live-chat tool bolted on
- Transcripts copied into the CRM later
Plain language in, a sales conversation that behaves the way you asked out—with you deciding the tone, the questions, the qualification and the handover.
Time, money and energy saved
Stop paying for disconnected chat tools and leads that disappear.
The message is not ‘replace people with a bot’. It is: answer properly at the moment somebody asks, then keep the conversation connected.
What quietly disappears
- Separate chatbot subscriptions
- Higher tiers for more conversations
- Extra tiers for the features you need
- A separate live-chat tool
- Hours spent retraining the bot
- Manual sales administration
- Details retyped into the CRM
- Unqualified sales calls
- After-hours enquiries never answered
- Slow replies that lose the job
- Follow-up that never happened
- Paying people to answer basic questions
Enquiries that looked like traffic—and never became conversations
Inside Alive24
- Routine questions answered instantly
- Packages explained consistently
- Contact details collected in conversation
- Enquiries qualified against your rules
- Leads created in the CRM
- Conversation context kept attached
- Follow-up tasks created
- Visitors sent to the right next step
- A person handed the full context
- One connected Sell journey
One connected conversation, used across the Sell system
Time and energy returned
- No repeating the same five answers
- No checking website chat all evening
- Only entering the conversations that need you
- Knowing visitors received a response
- Seeing every useful conversation in the CRM
- The next action recorded, not remembered
- Less time with poor-fit enquiries
- Control without personally handling everything
Alive24 Sales Chat answers using the information you connect and approve. It does not invent prices, change your packages or expose private back-office or client information to website visitors, and live-person handover depends on your configured hours and team availability.
See full pricingBefore and after
From interrupted and overwhelmed to available around the clock.
The same business, the same expertise—the difference is whether the question gets answered properly at the moment somebody asks it.
Before
- Enquiries wait until the owner is free
- The same questions answered repeatedly
- Separate chat software needing constant updating
- Conversations copied into the CRM by hand
- Time wasted on poor-fit leads
- Follow-up depending on memory
- Good enquiries quietly going cold
After
- Visitors receive immediate answers
- The chat understands the current business
- Qualified details enter the CRM
- Leads are prioritised
- Follow-up tasks are created
- People step in when human contact adds value
- One connected Sell journey, start to finish
A real conversation record, not a lost transcript
One connected sales conversation—shaped around your business.
A clean record keeps the visitor, the questions, the qualification, the lead quality and the next step together without becoming an oversized dashboard.
- A trade customer asking about service area
- Timing and availability confirmed
- A quote request completed
- A wellness client choosing the right package
- A consultant’s visitor deciding to book a discovery call
- A course buyer asking about content and access
- Suitability questions answered
- A creative-services lead discussing scope
- The next step agreed
- A professional-services enquiry directed to the right specialist
- The lead placed in the pipeline
- A follow-up task created
- The owner notified
- A person entering with full context
The conversationA real question, answered properly
The visitor asks, Alive24 answers using your approved services, packages and pricing.
The leadDetails and context captured together
Name, contact, service of interest, timing and the whole conversation on one record.
The qualificationCold, warm or hot—by your rules
The questions you agreed decide who is a genuine opportunity and who needs a different next step.
The next stepA booking, proposal or quote offered
The visitor leaves with something real instead of a promise that somebody will reply.
The handoverA person enters already up to speed
When live handover is enabled and somebody is available, they arrive with the full context.
The follow-upThe next action recorded, not remembered
A task, a pipeline stage and a notification so the enquiry does not quietly go cold.
Swipe or scroll for more
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Two clear ways to start
Let it handle the questions—or bring you in when the conversation matters.
Both routes end the same way: a qualified lead in the CRM with the next action recorded.
- Answers the question immediately
- Explains the right service
- Shares approved pricing
- Recommends the correct page
- Asks your qualification questions
- Collects name and contact details
- Identifies what they actually need
- Suggests the right next step
- Adds the lead to the CRM
- Creates the follow-up
It answers questions, recommends the right next step, collects details and qualifies the visitor without interrupting the business owner.
A landscaping enquiry at 9pm gets the service area confirmed, the process explained and a quote request completed—while the owner is asleep.
- Recognises a qualified visitor
- Notices a question it should not answer
- Offers to bring in a person
- Notifies the available team member
- Passes the full conversation across
- Shows what has already been asked
- Keeps the lead details attached
- Records who took over
- Leaves a task if nobody is free
- Keeps the CRM up to date either way
When a qualified visitor wants to speak, Alive24 can notify the available person and provide the conversation context so they can enter without starting again.
A consultant is pinged mid-afternoon, opens the conversation and continues it knowing exactly what has already been discussed.
See a real sales conversation inside Alive24Real proof
Not a generic chatbot. A connected extension of your business.
Working Alive24 examples show the difference between a bot fed a few scripts and a sales conversation that knows your offers, qualifies the visitor, records the lead and hands a person the context.
These are realistic product examples inside Alive24. No customer testimonial, conversation volume, conversion rate, award or performance statistic is claimed.
Prefer to speak to someone? Book a Live Walkthrough
Prefer to speak to someone? Book a Live Walkthrough
What you actually receive
A sales conversation that can actually close.
It is not a chatbot reading a help article. It reads your live services, prices, availability and packages.
Answers properly
Trained on your real business information.
- Service explanations, inclusions and exclusions
- Your actual prices, ranges and callout fees
- Availability, service areas and lead times
- Policies for cancellations, deposits and payments
- Answers in your tone, not a generic script
Qualifies
Finds out what you need to know.
- Asks the qualifying questions you set
- Captures name, contact, service, timing and budget
- Records the whole conversation on the contact
- Flags high-intent enquiries for you immediately
- Filters out the enquiries that were never a fit
Takes action
Ends the conversation with something booked or sent.
- Offers a real booking slot from your calendar
- Triggers a quote built from your packages
- Sends links, documents and next steps
- Creates a follow-up task where a human should call
- Adds the lead to the right nurture sequence
Follows up
Keeps going after the tab is closed.
- Automatic follow-up on unfinished conversations
- Quote and booking reminders
- Restarts stalled leads with something useful
- Escalates to you when interest returns
- Every message logged on one thread
Prefer to speak to someone? Book a Live Walkthrough
Built to answer, qualify and follow up
See the whole conversation—and exactly what happens next.
Alive24 keeps the conversation, the lead quality and the next action together, so nothing useful is stuck inside a chat window.
“Do you design gardens in Burleigh, and how does it work?”
Answered in seconds, qualified with your questions, then recorded with the next action already set.
- 01
The visitor asks a real question
The chat answers using the services, packages, pricing and policies already approved inside Alive24.
- 02
The conversation becomes a lead
Details, interest, qualification answers and the full conversation are captured on one record.
- 03
The next step is connected
CRM stage, follow-up task, notification, booking, proposal or a live person with the context.
- Visitor name and contact details
- What they asked about
- Service or package of interest
- Key questions and answers
- Where the lead came from
- Qualification information
- Cold, warm or hot status
- Recommended next action
- The person assigned
- The follow-up task
- Booking, proposal or payment link
- Full conversation context
Prefer to speak to someone? Book a Live Walkthrough
Fewer missed enquiries. Fewer disconnected chat tools. Better sales conversations.
From first question to next step—without losing the lead between systems.
The chat is not a widget bolted onto the website. It is the front door of the Sell journey, and it keeps the lead moving through it.
From first question to client
One conversation, connected through the entire Sell journey.
- 01
Website visitor
Somebody lands on a page, a service, a package or a landing page and has a question before they will act.
The moment it matters
- 02
AI Sales Chat
The chat opens the conversation using the business information already approved inside Alive24.
Answered in seconds
- 03
Questions answered
Services, inclusions, approved pricing, timing and process explained clearly in the business voice.
Confidence built
- 04
Lead qualified
Your agreed questions establish what they need, when, where and whether it is a genuine fit.
Cold, warm or hot
- 05
CRM + Pipeline
The lead, the details and the full conversation land on one record at the correct sales stage.
Nothing retyped
- 06
Task or live handover
A follow-up task is created, or the available person is notified and enters with the context already visible.
Someone owns it
- 07
Booking, proposal or payment
The visitor leaves with a real next step: a booked call, a quote request, a proposal or a payment.
Sale progressing
- 08
Client onboarding
When they buy, the agreed offer carries into the welcome, forms, access and the work itself.
Client ready
- No transcript stranded in another dashboard
- No lead details retyped by hand
- No separate live-chat tool to buy
- No follow-up depending on memory
Prefer to speak to someone? Book a Live Walkthrough
Connected, not bundled
Every useful conversation connects to the rest of Sell.
Change your business once and the sales conversation changes with it—because the chat uses the approved information already connected inside Alive24 instead of a separate copy you have to remember to update.
- 1Packages + PricingThe offer and approved price it explains.
- 2CRM + PipelineThe lead and the conversation on one record.
- 3Proposals + QuotesA good conversation becomes a real document.
- 4Bookings + CalendarInterest becomes an appointment that exists.
- 5Invoices + PaymentsThe agreed price becomes the payment.
- 6Forms and FunnelsDetails the chat did not need to ask for.
- 7Client Management AreaA new client starts the agreed journey.
- 8Tasks + WorkflowsThe follow-up actually happens.
- The chat can appear on the pages built inside Alive24
- Packages + Pricing gives it the offer to explain
- Forms and Funnels collects what the chat cannot
- CRM + Pipeline stores the lead and the conversation
- Proposals + Quotes carry the conversation into a document
- Bookings + Calendar turns interest into a real appointment
- Invoices + Payments completes the sale
- Client Onboarding starts the journey for a new client
- Tasks + Workflows make sure the follow-up actually happens
- AI Sales Chat + Follow-Up is included inside Alive24. It is not a separate chatbot, subscription, sales platform or brand—and only appropriate, approved sales information is used in public conversations.
Find your number
Spend your sales time talking to people who are ready for a real conversation.
Answer a few clear questions about the enquiries you get, the questions you repeat and the follow-up that slips. Solomon helps show where a connected sales conversation would respond faster, qualify fit respectfully and keep your human conversations focused.
Take the 2-minute enquiry check
Free, no commitment, with a practical summary of the questions and follow-up to connect.
Start with SolomonPrefer to speak to someone? Book a Live Walkthrough
Explore the connected system
See how one conversation connects across Sell, client delivery and your numbers.
The main journey stays inside Sell, with capture feeding it and the agreed sale carrying into delivery.
You
One voice note. One change.
Voice note → Website updated
Prefer to speak to someone? Book a Live Walkthrough
What owners say about Alive24
Real owners building clearer, more connected businesses with Alive24.
I got so excited when I opened the app to start I almost peed myself.
Skye S.Breathwork Coach · 35 · AustraliaWhiz bang. Just like that. Website up in 3 mins. This is crazy!
LukeNoosa Fencing · 44 · AustraliaWho needs a husband when you have this!
AstridLuxury Hospitality Consultant · 51 · FranceI can't believe I waited so long. Stuck in a job I hated. Launched my business after a friend recommended this. Immediately took on clients. It's too easy.
VaneziaChild Psychologist and Educator · 29 · IndonesiaProcrastination was my middle name. I would do anything to not deal with business admin. One quick set up and one big contract. I can breathe again. Thank you.
MarnieSpa Consultant · 55 · AustraliaI actually wake up excited to work. I've got so much more free time I actually don't know what to do with myself!
RosaInterior Decorator · 41 · AustraliaA sold out retreat. I'm 75 years old. I've been trying to do this for years. It just paid for itself 5 times over.
MaggieEnergy Healer · 75 · AustraliaI got so excited when I opened the app to start I almost peed myself.
Skye S.Breathwork Coach · 35 · AustraliaWhiz bang. Just like that. Website up in 3 mins. This is crazy!
LukeNoosa Fencing · 44 · AustraliaWho needs a husband when you have this!
AstridLuxury Hospitality Consultant · 51 · FranceI can't believe I waited so long. Stuck in a job I hated. Launched my business after a friend recommended this. Immediately took on clients. It's too easy.
VaneziaChild Psychologist and Educator · 29 · IndonesiaProcrastination was my middle name. I would do anything to not deal with business admin. One quick set up and one big contract. I can breathe again. Thank you.
MarnieSpa Consultant · 55 · AustraliaI actually wake up excited to work. I've got so much more free time I actually don't know what to do with myself!
RosaInterior Decorator · 41 · AustraliaA sold out retreat. I'm 75 years old. I've been trying to do this for years. It just paid for itself 5 times over.
MaggieEnergy Healer · 75 · AustraliaQuestions
AI Sales Chat + Follow-Up—the questions owners actually ask.
Still unsure? The full demo answers most of it in a few minutes, without a sales call.
Ready to stop missing enquiries while you’re busy doing the actual work?
See how Alive24 can answer questions, qualify visitors, update your CRM and bring you into the conversation only when you’re needed.
Book a Live Walkthrough
See how your own questions, packages, prices and sales process could become one connected sales conversation.
Book a Live WalkthroughSee How Sell Works
Explore how AI Sales Chat + Follow-Up connects to CRM, proposals, bookings, payments and client onboarding across Alive24.
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