Alive24 Purchase Terms

These Purchase Terms ("Terms") are entered into between Alive Wellness LLC, trading as Alive24, a company located in Albuquerque, New Mexico, USA ("Alive24", "we", "us") and the person or entity completing the purchase ("you", "the Client").

By ticking the acceptance box and completing payment, you confirm that you have read, understood and agree to be bound by these Terms, and that you have authority to enter into this agreement on behalf of your business.

These Terms apply together with our Privacy Policy and, where relevant, our general Terms of Service. Where there is any inconsistency in relation to a Alive24 for small businesses purchase, these Terms prevail.

The activation and personal handover fee for Alive24 for small businesses is a one-time payment at the price shown on our Pricing page (the "Activation Fee"), payable in full before your handover session takes place. It purchases and unlocks your system and includes your personal handover session.

Continued access to Alive24 requires a monthly subscription at the price shown on our Pricing page (the "Subscription"), billed in advance from the date of your handover.

Fees are charged in United States dollars and processed by our payment provider, Stripe. Your card details are handled by Stripe and are never stored by Alive24. Currency conversion, foreign transaction or bank fees charged by your card issuer are your responsibility.

Your reserved handover time is held for a limited period while you complete your details and payment. If payment is not completed within that hold period, the time may be released and offered to another client.

Your system runs on the Lovable platform, which requires a separate Lovable account in your name. Lovable's fees vary depending on the site level, cloud storage and AI credits you use, and typically range from approximately US$25 to US$100 per month. You pay for those credits as you go and use only what you need. These fees are set and billed by Lovable directly, not by Alive24, and are your responsibility to manage.

The Subscription has no minimum term. It is billed monthly in advance from your handover date and continues until cancelled with 30 days' written notice. You keep access for the 30-day notice period, and the payments falling due in that period remain payable.

If your Subscription lapses, premium features are paused. Your existing business records remain readable and exportable — your business data is always yours. Access is restored automatically as soon as payment is recovered.

The Activation Fee is non-refundable, because your system is built, configured and transferred to you personally using the information you provide and work begins immediately on receipt of payment. Subscription payments already made are not refundable.

You acknowledge that you have had the opportunity to review the product demonstration, ask questions and satisfy yourself as to the suitability of Alive24 for small businesses for your business before purchasing.

Nothing in this clause limits any rights you have under consumer laws that cannot lawfully be excluded. Where such a right applies, our liability is limited to the maximum extent permitted by law, at our election, to re-supplying the relevant services or refunding the portion of the fees attributable to the affected service.

We will build and hand over a complete Alive24 business system, configured from the answers you supply during purchase. This includes your website and content, forms and funnels and nurture, bookings and calendar, sales pipeline and follow-up, client delivery tools, and money and reporting tools, as described on our website at the time of purchase.

We will hold one handover session with you at your booked time, during which we transfer the system into your ownership, set up your Lovable hosting account, and walk you through the training area and customisation videos.

Training is provided through a full video and text walkthrough inside your system, which you can follow at your own pace. Day-to-day support is available through Solomon, our AI chat assistant, and the Alive24 knowledge base.

Setup support is included through your launch. If you need further one-on-one help to build or navigate the system after handover, you can book an Alive24 builder through Solomon at an hourly rate. Optional one-hour follow-up support/coaching sessions are available at the rate shown on our Pricing page.

We may make reasonable substitutions to individual features or third-party integrations where necessary, provided the overall system delivers materially the same outcome.

Your system is delivered on the Lovable platform. At handover, ownership of the system is transferred to a Lovable account held in your name, using the super admin email address you provide during purchase.

From the moment of transfer you are solely responsible for that account, including entering your own payment card, paying for build tokens, usage, plans and any overage, and keeping the account in good standing. Alive24 is not responsible for loss of access, service interruption or data loss arising from your account, billing or platform decisions.

Lovable's ongoing fees vary depending on the site level you need, cloud storage, and AI tokens that drive builds and changes to your site and system. These typically range from approximately US$25 to US$100 per month, depending on your business size and type, and are your responsibility to manage directly with Lovable.

See the pricing page for the complete current price and inclusions.

You are also responsible for your own domain registration, email sending, payment processing and any other third-party accounts and fees. These costs are outside our control and are not included in the Fee.

You agree to attend your booked handover session at the scheduled time, on video, and to have the information and access we have asked for ready.

If you need to change the time, you may reschedule using the booking link in your confirmation. We ask for at least 24 hours' notice where possible.

If you do not attend and do not reschedule, we will contact you to arrange a new time. Repeated non-attendance may delay your handover. No part of the Fee is refundable for missed sessions.

Providing accurate, complete and lawful information about your business, including services, prices, claims, and any legal, regulatory or professional content specific to your industry.

Ensuring you hold the rights to any text, images, logos or other material you supply, and that its use does not infringe the rights of any third party.

Complying with all laws, professional standards and licensing obligations that apply to your business and jurisdiction, including consumer, privacy, spam and marketing laws when you use the system to contact people.

Keeping your own account credentials secure and maintaining your own backups after handover.

Once the system and your business data are transferred to you, they are yours to use and customise for your own business.

Alive24 retains ownership of its underlying templates, frameworks, methodology, training material and brand. You are granted a non-exclusive, non-transferable licence to use these within your own business only.

You must not resell, sublicense, redistribute, white-label or productise the system, its templates or its training material, or use them to build systems for third parties, without our prior written consent.

Alive24 provides business tools and automation. It is not an accountant, tax agent, lawyer or medical professional, and nothing it produces is professional financial, legal or clinical advice.

Case studies and examples on our website reflect the real results of specific owners and are not a promise or guarantee of revenue, savings, ranking or any other outcome for your business.

AI-assisted content produced by the system should be reviewed by you before it is published or sent.

To the maximum extent permitted by law, Alive24 is not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data, goodwill or business opportunity, however arising.

To the maximum extent permitted by law, our total aggregate liability in connection with your purchase is limited to the amount of the Fee you paid.

We are not liable for the acts, omissions, outages, pricing changes or discontinuation of third-party platforms and services, including hosting, payment, email, domain and AI providers.

We collect and use the information you provide to build, transfer and support your system, and to communicate with you about your purchase and handover. We handle personal information in accordance with our Privacy Policy.

Where your system stores information about your own clients, you are the controller of that information after handover and are responsible for how it is collected, used and disclosed.

If any part of these Terms is found unenforceable, the remainder continues to apply. Our failure to enforce a right is not a waiver of it.

These Terms are governed by the laws of the State of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State and the Commonwealth of Australia.

We may update these Terms from time to time. The version published at the time of your purchase is the version that applies to you.

Questions about these Terms can be raised through the Contact link in the footer.